SANA MEHMOOD; YASIR RASHID; SALMAN ZAHEER. Negative Word of Mouth and Online Shopping: Examining the Role of Psychological Contract Violation, Trust and Satisfaction. Pakistan Journal of Commerce and Social Sciences, [S. l.], v. 12, n. 3, p. 886–908, 2018. Disponível em: https://jes.ac.pk/index.php/jes/article/view/255. Acesso em: 11 nov. 2026.