Linking Error Management Practices with Call Center Employees Helping Behaviors and Service Recovery Performance. Pakistan Journal of Commerce and Social Sciences (ISSN 1997-8553), [S. l.], v. 11, n. 1, p. 185–205, 2017. Disponível em: https://jes.ac.pk/index.php/jes/article/view/338. Acesso em: 12 sep. 2025.