BILAL AFSAR; ZEESHAN ALI; MIR DOST; UMAR SAFDAR. Linking Error Management Practices with Call Center Employees Helping Behaviors and Service Recovery Performance. Pakistan Journal of Commerce and Social Sciences, [S. l.], v. 11, n. 1, p. 185–205, 2017. Disponível em: https://jes.ac.pk/index.php/jes/article/view/338. Acesso em: 10 nov. 2026.