MUBBSHER MUNAWAR KHAN; MARIAM FASIH. Impact of Service Quality on Customer Satisfaction and Customer Loyalty: Evidence from Banking Sector. Pakistan Journal of Commerce and Social Sciences, [S. l.], v. 8, n. 2, p. 331–354, 2014. Disponível em: https://jes.ac.pk/index.php/jes/article/view/472. Acesso em: 14 aug. 2026.