Fouzia Hadi Ali and Aban Abid Qazi, “The Role of Creative Self-Efficacy and Intrinsic Motivation in Delighting Customers: The Mediating Role of Positive Psychological Capital”, JESPK, vol. 12, no. 1, pp. 78–93, Mar. 2018, Accessed: Oct. 30, 2026. [Online]. Available: https://jes.ac.pk/index.php/jes/article/view/277