Bilal Afsar, Zeeshan Ali, Mir Dost, and Umar Safdar, “Linking Error Management Practices with Call Center Employees Helping Behaviors and Service Recovery Performance”, JESPK, vol. 11, no. 1, pp. 185–205, Mar. 2017, Accessed: Aug. 13, 2026. [Online]. Available: https://jes.ac.pk/index.php/jes/article/view/338